Frequently Asked Questions (FAQ)

Unicotaxi helps you stay competitive with the modern tools your customers expect. Launch your own passenger apps and online booking platform to promote your brand and grow your taxi business your way.

Whether you operate a limo, van, courier, private hire, or car service, Unicotaxi puts you in full control of your business. With customizable vehicle types, you can easily configure the platform to match your operational needs.

Unicotaxi offers a modern, cloud-based dispatch platform designed for automation, scalability, and real-time control. With advanced features like smart dispatching, driver and passenger apps, AI-ready automation, and powerful analytics, you can streamline operations and grow your transport business more efficiently.

No. You can start your Unicotaxi free trial without a credit card. Simply sign up and explore the platform, test the features, and see how it can help manage and grow your transport business.

During your 14-day free trial, you can explore the full Unicotaxi platform at no cost and without a credit card. Once the trial ends, you can continue using the service by simply adding funds to your account. If you need more time to decide, your settings and data will be securely saved so you can resume whenever you're ready.

Yes! Unicotaxi offers fully white-label passenger apps customized with your company name, logo, and brand colors. Your customers will only see and book rides from your own fleet, helping you build and promote your brand. Contact our team to learn more or place your order.

Yes! With the Unicotaxi passenger app, you can track your assigned vehicle in real time on the map. The app also provides an estimated arrival time so you know exactly when your driver will reach your pickup location.

The app follows your device’s language settings. Simply change the language on your phone or tablet, and the Unicotaxi app will switch to the selected language automatically.

Yes! Once the ride is completed, the Unicotaxi passenger app allows you to rate your driver and service from 1 to 5 stars. You can also leave a comment describing your experience. These ratings and reviews are saved and visible to the transport company in the admin panel. You can also view your previous reviews in your trip history.

The Unicotaxi Promotions feature allows you to create special offers or promo codes for passengers using your branded passenger apps. You can set up promotional campaigns, define the discount type, set usage limits, and control how and when the codes can be used.

Yes! The Unicotaxi driver app is available for download on both Android and iOS devices. To use the app, the smartphone or tablet must have a 3G/4G/5G internet connection and GPS enabled for accurate ride tracking and dispatching.

Yes. The Unicotaxi driver app provides route suggestions and estimated navigation to help drivers reach destinations efficiently. However, drivers are free to choose any route they prefer based on traffic conditions or their local knowledge.

Yes. The Unicotaxi Android driver app includes a built-in dispatch feature that allows drivers to create and assign jobs directly from their mobile device. This provides basic dispatch functionality on the go.

The Unicotaxi app automatically uses the same language as the phone or device on which it is installed. If you change the language in your device settings, the app will automatically switch to the selected language.

Yes. The Unicotaxi driver app continuously communicates with the system. If the device temporarily loses signal or internet connectivity, the system will keep attempting to reconnect. Once the connection is restored, the driver’s location and trip data will automatically update.

Yes! With Unicotaxi, you can easily embed a booking map directly on your website. Simply add a small code snippet to your site, and customers will be able to book rides online. Only the vehicles available from your company will be displayed.

To set this up, go to:
Admin Panel → Settings → Embed, and follow the step-by-step instructions.

Yes. A booking made through the Unicotaxi web booking tool is treated like any other ride request and will automatically appear in the dispatch console.
If the “Verify Direct Bookings” option is enabled, the booking must first be reviewed and assigned by a dispatcher. If this option is disabled, the system will automatically assign the job based on your predefined dispatch settings and send it directly to available drivers.

The Unicotaxi dispatch system can automatically assign jobs to the most suitable driver based on your configured settings. You can choose from multiple assignment methods, including:

• Closest Vehicle – The system assigns the job to the nearest available driver.
• Zone & Queue System (FIFO) – Jobs are assigned based on zones and a First In – First Out queue.
• Broadcast Dispatch – Jobs can be broadcast to selected drivers, allowing them to accept or bid for the trip.

These flexible dispatch options help ensure faster ride allocation and efficient fleet management.

Yes. Unicotaxi offers a historical tracking feature called Replay, which allows you to review past trips and vehicle movements. You can see the exact routes taken by drivers, along with useful insights such as average speed, distance traveled, and trip details.

This feature provides a complete overview of your fleet operations and helps you analyze driver performance, route efficiency, and popular ride routes.

There is no limit to the number of dispatchers or drivers you can add in Unicotaxi. You can scale your team as your business grows. The system only charges based on the number of active vehicles per month, making it flexible for fleets of any size.

Yes. Unicotaxi supports automatic SMS notifications that allow you to send important updates to passengers, such as booking confirmations, driver details, and arrival alerts. These messages can be sent through a dedicated messaging setup using an Android device to ensure reliable communication with your customers.

Yes. Unicotaxi provides comprehensive reporting tools that allow you to download invoices for individual and corporate customers and generate detailed reports for driver earnings and settlements. These reports help you easily track payments, commissions, and the total amount to be collected from each driver.

If the built-in reports do not meet your requirements, custom reports can also be created to match your business needs.

Yes. Unicotaxi supports in-app payments, allowing passengers to pay for their rides directly through the passenger app. Customers can securely register their card and select it as their payment method when booking a trip.

To enable this feature, your company needs to connect with a supported payment provider such as Stripe or other integrated payment solutions available through the Unicotaxi platform.

The system allows you to specify the fare amount and payment method for each trip. You can configure the available payment options in the admin panel, and drivers can select the appropriate payment method and enter the final fare when completing the job.