Passengers Trust Online Reviews
Nowadays for any business, online reviews are one of the trust factors before purchasing a product or using a service. Reviews would help to build your brand.
In Taxi Business, you can leverage the power of positive reviews given by the passengers to build your brand.
If your business owns a taxi app then there are a lot of possibilities to get more reviews from your passengers and your future passengers can come across those reviews.
Respond Back Quickly to the Passenger Reviews
Whether a review is positive or negative, always be quick to respond back to their review. Show your passengers that you care.
If someone left a negative review of your service, you could publicly ask your passengers to contact directly and share their concerns. This shows that you are interested to resolve their issue.
Create Different Spaces to Leave Reviews
Make it easy for your passengers to leave reviews. Try to keep your review form short so that your passengers would feel easy to review. Encourage your passengers to add a review.
Be available on social media platforms where your passengers can find you. List your taxi business on popular local directories, business listing, and review sites.
You can also create a short survey or a quick poll on your website/social media platforms to know about your passengers’ feedback.
Share Passenger Reviews in Social Media/Promotional Emails
There are chances that one of your passengers might love to see his/her review that you shared.
You can share some of the best reviews via promotional emails and in social media stories which in turn makes your passengers use your service more.
Be Ahead Among Your Competitors
Always remember that people will get intimidated to use your service based on the good reviews but if the service is not good enough then it will leave a bad impression.
So it is up to your business to offer great service and make passengers satisfied.